Privacy Policy

Introduction

This policy explains what Atteya Store (“we”, “us”) keeps about you when you browse, create an account, save favorites, sign up for emails or place an order, and why. We only collect what the store needs to work.

What we collect

• Account details: your name, email address and phone number, and how you sign in (Google or email and password). We never see your password.
• Orders and delivery: your name, address, phone number, email, what you ordered and whether it was paid. This applies to guest orders too, which are saved with the email you gave. We don't keep card numbers.
• Your bag and favorites: the products you add. A signed-in bag and your favorites are saved to your account. A guest bag stays on your device.
• Your agreement and email choice: that you accepted the terms, which version and when, and whether you said yes to offer emails and when.
• Email sign-ups: the email you type in the footer to get updates.
• Messages: what you send us on WhatsApp or email, such as payment screenshots and questions about an order.
• Device and visit details: your browser, your approximate country (worked out from your connection, to show prices in the right currency) and technical logs we need to keep the store running and safe.

Why we use it

• To run your account and keep you signed in.
• To take your order, confirm payment, pack and deliver it, and help you if something is wrong.
• To email you about your order and account, such as order updates and “Confirm Your Email”. These emails aren't marketing and you'll get them even if you didn't opt in.
• To save your bag and favorites and show prices in the right currency.
• To stop abuse and fraud and to follow the law.

Offer and new-arrival emails

We only send these if you say yes, either with the tick box when you create an account or by subscribing in the footer. You never need them to shop. Offer emails go only to accounts with a confirmed email.

You can turn them off at any time in your account, or by messaging us. Order and account emails continue.

Who helps us run the store

We share data only with the services we use to run the store, and only what they need:

• Google Firebase and Google Cloud: sign-in, our database, file storage and hosting.
• Google reCAPTCHA and Firebase App Check: to tell real visitors from bots.
• Resend: sending order and account emails.
• Algolia: product search. Your searches are sent to it, but nothing that identifies you.
• ImageKit: showing product photos quickly.
• Paymob: card payments, once Card is available.
• A location lookup service: to guess your country from your connection, so prices show correctly.
• WhatsApp: when you message us or tap a WhatsApp button.

Some of these services run outside Egypt, so your data can be handled there. We don't sell your data.

How long we keep it

We keep your account until you delete it. When you delete your account from your account page, your details, saved bag, favorites and email sign-up are deleted for good and can't be brought back.

Past orders stay in our records, with the delivery details you gave, for as long as we need them for delivery, returns, accounting and legal reasons. Email sign-ups stay until you unsubscribe or delete your account. Daily limit counters used to stop abuse are removed automatically after a couple of days.

Your choices

You can change your name, phone, address and email choices yourself in your account, and you can delete your account there too. You can also ask to see or correct the data we hold about you by contacting us below. We may need to check it's really you, and we keep order records as explained above.

Cookies and storage on your device

The store saves small bits of data on your device to keep you signed in, remember your bag (if you're not signed in), remember that you chose to skip saving an order, and keep the site fast. We don't use advertising cookies. If we add analytics or advertising later, we'll say so here first.

Children

There is no minimum age to browse or shop. If you're young, please ask a parent or guardian before you place an order or create an account. To remove anyone's details, delete the account or contact us.

Contact us

Privacy questions and requests: support@atteyastore.com , call us on 01280035035 or WhatsApp .

Changes to this policy

We may update this policy as the store changes. The “Last updated” date at the top changes when we do, and we'll ask for your agreement again if the law requires it.