Terms and Conditions

Who we are

These terms apply when you browse or shop at Atteya Store, an online store based in Egypt that sells padel and sports gear (“we”, “us”). By placing an order or creating an account you agree to them.

Questions? Email support@atteyastore.com , call us on 01280035035 or message us on WhatsApp .

Ordering and prices

Prices in Egypt are in Egyptian pounds (EGP). If you shop from outside Egypt, prices are shown in your local currency and include a small adjustment for currency conversion. Delivery is always shown as its own line. Orders are paid in EGP, so the amount we receive is the total you saw at checkout.

You can order as a guest with your email, or with an account. By placing an order you agree to these terms and our Privacy Policy.

Placing an order is a request to buy. We confirm it once payment is received (or, for Cash on Delivery, once the delivery fee is received). We may decline or cancel an order if an item is no longer available, a price was wrong, or payment or delivery can't be completed. If we cancel an order you already paid for, we refund it.

Stock is checked when you place your order but not held for you, so an item can sell out before your payment reaches us. We'll contact you if that happens.

Offers and discounts

Offers apply as described on the product, in your bag and at checkout, and only while they are running. Some offers are for signed-in customers with a confirmed email, and some can be used once per customer. If an offer ends before you place your order, the price you pay is the price at checkout.

Payment

• InstaPay (Egypt): you send the full total by InstaPay, send us the screenshot on WhatsApp, and we confirm your order once we see the payment.
• Cash on Delivery (Egypt): you pay the delivery fee by InstaPay first and send us the screenshot. We then send the order, and you pay the rest in cash at your door. If delivery is free, there is nothing to send first.
• Bank Transfer (outside Egypt): you send the total from your bank to our account and send us the receipt on WhatsApp. Please choose “I pay all fees” in your bank app so the full amount reaches us.
• Card: coming soon. When it's available, payments are handled by our payment partner and we never store your card number.

An order waits for payment until you pay or we cancel it. We don't cancel unpaid orders automatically.

Shipping

We pack your order in the smallest box that fits it, and the delivery fee depends on that box. You don't choose the box. The fee is shown at checkout before you place your order, and some orders get free delivery.

For very large or heavy orders in Egypt, we agree the delivery fee with you on WhatsApp after you place the order, and we confirm it once you agree. We can't deliver abroad orders that are heavier than our biggest box.

We'll update your order as it moves from Confirmed to Shipped to Delivered, and email you at each step. Delivery in Egypt usually takes 1 to 4 days after we ship your order. Delivery abroad takes longer and depends on the country. These are estimates, not promises.

Problems, returns and refunds

If something is wrong with your order (a wrong item, a damaged item, or a size that doesn't fit), message us on WhatsApp as soon as you can with your order number and a photo. We'll look at it with you and agree the best fix, which can be an exchange, a replacement or a refund.

Items should be unused and in their original condition. Refunds go back the way you paid, and we'll tell you when to expect them. Your rights under Egyptian consumer law are not affected.

Cancelling an order

You can ask us to cancel your order before it ships by messaging us on WhatsApp or emailing us. Once it has shipped, the returns process above applies. If you already paid for an order that is cancelled, we refund it.

Accounts

You can create an account with Google or with an email and password. Please keep your sign-in details safe. You're responsible for what happens on your account.

Creating an account means agreeing to these terms and the Privacy Policy. Offer and new-arrival emails are optional and only sent if you say yes. We ask you to confirm your email, which unlocks member prices.

If you ordered as a guest, you can add that order to a new account later using the same email, once you have confirmed it.

You can delete your account yourself at any time from your account page. It is deleted for good and can't be brought back. Your past orders stay in our records so we can still help with them.

Favorites

Favorites are saved to your account so you can find products again. They don't lock a price or hold stock for you.

Product information and colours

We do our best to describe products, colours and sizes clearly. Photos and screens can show colours a little differently from the real product, and size guides are a guide only.

Liability

Nothing in these terms limits any right you have under consumer law that can't be waived. Apart from that, and as far as the law allows, we're not responsible for indirect losses from using the store, and our responsibility for any order is limited to the amount you paid for it.

Governing law

These terms follow the laws of Egypt.

Changes to these terms

We may update these terms as the store grows. The “Last updated” date at the top changes when we do. Orders you already placed stay under the terms you agreed to when you placed them.